Privacy Policy

This Privacy Policy explains how Helplar Madeira ("we", "us", "our") collects, uses, stores, and protects your personal data when you use our website or contact us for renovation services.

1. Data controller

Helplar Madeira is the data controller for the personal data collected through this website.
Email: contacto@helplarmadeira.pt
Phone: +351 963 066 782
Location: Madeira island, Portugal

2. Data we collect

We may collect the following categories of personal data:

• Contact information (name, email, phone number, address)
• Details about your renovation or remodelling project
• WhatsApp messages, emails, and other communications with us
• Photos and videos of your property, taken before, during, and after the project
• Technical data such as IP address, browser type, and device information

3. How we use your data

We use your personal data to:

• Provide quotes and carry out renovation contracts
• Communicate with you about your project
• Send photo and video updates of the work
• Comply with legal, tax, and accounting obligations
• Improve our website and services

4. Legal basis for processing

We rely on the following legal grounds:

• Contractual necessity when processing is required to perform a contract with you
• Your consent for marketing communications and optional cookies
• Legitimate interests for website analytics and service improvement
• Legal obligations for tax, accounting, and regulatory compliance

5. How we share your data

We do not sell your personal data. We may share it with trusted third parties when necessary, including subcontractors and suppliers working on your project, accounting and legal professionals, and service providers that host our website or process communications.

6. Data retention

We keep your personal data only for as long as necessary: for the duration of the project and any applicable warranty period, to comply with legal, tax, and accounting requirements, and until you withdraw consent for marketing communications.

7. Your rights

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data ("right to be forgotten")
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, please contact us by email or phone. We will respond within one month.

8. Security

We use appropriate technical and organisational measures to protect your data from unauthorised access, accidental loss, alteration, or misuse.

9. Cookies

For information about the cookies and similar technologies used on this website, please see our Cookie Policy.

10. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

11. Contact and complaints

If you have questions about this policy or how we handle your data, please contact us at contacto@helplarmadeira.pt or +351 963 066 782.
You also have the right to lodge a complaint with the Portuguese Data Protection Authority (Comissão Nacional de Proteção de Dados - CNPD).